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Support & RMA

A technical problem should result in a clear case file.

The Support Center structures the information needed before any warranty or service step: order, serial number, photos, video, logs, power context and symptoms.

1

Order

Order reference and exact model.

2

Identity

Serial number and unit photos.

3

Diagnosis

Symptoms, screenshots, kernel logs and temperatures.

4

Decision

Remote support, RMA approval or referral to our partner repair workshop.

5

Tracking

A case reference and clearly identified steps.

Prepare a request

Useful evidence

✓
Invoice / order reference
Identifies the product and applicable terms.
✓
Serial number
Clear photo of the unit label and PSU where relevant.
✓
Photos, video and logs
Miner status, kernel log, temperatures, fans, errors and firmware.
✓
Electrical context
Voltage, circuit, ambient temperature and airflow.
Email supportContact form

Support: support@voltasic.com · RMA: sav@voltasic.com

Support Center

Open a Support / RMA case

Describe the issue as precisely as possible. RMA, warranty and repair requests are automatically routed to after-sales service.

Do not include sensitive data. For large files, paste a share link in the logs field.

Before failure

Prevention beats diagnosis.

⚡

Power

Use the voltage, wiring and circuit protection required for the model.

↗

Airflow

Remove heat efficiently and keep intake air clean.

⌁

Monitoring

Track hashrate, temperatures, errors and fan behavior.